Logo Traker PM

PLANNING & CUSTOMER SERVICE
STRATEGY &
ORGANISATION
PLANNING &
CUSTOMER SERVICE
PLANNING & CUSTOMER SERVICE
PURCHASING
& PROCUREMENT
PURCHASING & PROCUREMENT
OPERATIONS
MANAGEMENT
OPERATIONS MANAGEMENT
LOGISTICS
LOGISTICS
TRANSPORTATION
TRANSPORTATION

PLANNING & CUSTOMER SERVICE

Efficiently synchronise your business activity and your resources

You want to modernise your Planning, Sales Management or After-Sales Service to:

  • Control your customer service level
  • Rationalise your inventories
  • Maximise your productivity
  • Increase your flexibility and resilience

TRAKER supports you in 3 areas

PLANNING

PLANNING

PROCESSES

PROCESSES

STEERING TOOLS

STEERING TOOLS


  • Redesign or adaptation of your planning guidelines
    (MRP2, DDMRP, etc.)
  • Definition of a PFEP
    (Plan for every part) strategy per SKU
  • Implementation of a S&OP (Sales and operation planning) process for production and/or logistics
  • Harmonisation and alignment of services offered to customers
  • Design of Planning, Sales Management and After-Sales services
  • Review of forecasting tools and processes
  • Optimisation of S&OP and MPS
  • Review of planning parameters by layer (Horizon, Time-frame, Frequency, Load levelling/capacity smoothing rules, etc.)
  • Review of inventory management parameters
  • Optimisation of Sales Management and After-Sales processes
  • Modernisation of ERP functions involving planning and processing customer requests
  • Development of tools to simulate and optimise load/capacity
  • Implementation of EDI for customer orders
  • Implementation of control systems for planning performance (OTD, Hedge inventories, Productivity, etc.)
  • Implementation of control systems for customer service performance (OTD, Bill-backs, Credit notes, Litigation, etc.)

S&OP
MRP2
DDMRP
PFEP
OTD
Load / Capacity
APS
ATP
Customer EDI
Customer KPI
S&OP
MRP2
DDMRP
PFEP
OTD
Load / Capacity
APS
ATP
Customer EDI
KPI Customer
S&OP
MRP2
DDMRP
PFEP
OTD
Load / Capacity
APS
ATP
Customer EDI
Customer KPI

REFERENCES & ACHIEVEMENTS

Our planing & cutomer service consulting missions include:

  • PLANNING & CUSTOMER SERVICE | HOME IMPROVEMENT STORES

    S&OP for logistics platforms

    PLANNING & CUSTOMER SERVICE | LARGE HOME IMPROVEMENT STORES
    • Optimisation of platforms in anticipation of their saturation
    • Increases in productivity
  • PLANNING & CUSTOMER SERVICE | CHEMICAL INDUSTRY

    Making distribution more reliable

    PLANNING & CUSTOMER SERVICE | CHEMICAL INDUSTRY
    • Increase in the product availability rate
    • Identification of the right balance between vat storage costs and transportation costs
  • PLANNING & CUSTOMER SERVICE | AERONAUTICS

    Optimisation of overall plant inventory levels

    PLANNING & CUSTOMER SERVICE | AERONAUTICS
    • Reduction of the average inventory value
    • Management of promises to customers
    • Centralisation of inventory management